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      UIUXandDesigning #719753 User Journey of help center
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    #719753
    Rajamadan S (rajamadan)
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    2026-03-02 15:04
    2026-03-02 15:02
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    User Journey of help center

    I completed the high-fidelity Figma mockup for the new DigiLocker Help & Support Center. The design focuses on improving user navigation and self-service support. Key additions include a centralized smart search bar, a prominent announcement banner for new features (like eSign), and intuitive quick-access cards for primary help categories (Registration, Uploads, Security, and Mobile). I also implemented filter chips for easy sorting of FAQ topics.

    5 - Medium
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    2026-03-02
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    Rajamadan S (rajamadan)
    Aman Mittal (amanmittal)
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    By Rajamadan S (rajamadan)
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    Help and faq report.docx
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    Rajamadan S (rajamadan)2026-03-02 15:04

    Completed a comprehensive UI/UX audit of the 'Meri Pehchaan' (National Single Sign-On) platform, focusing heavily on its color palette, visual hierarchy, and accessibility standards. The research evaluated the current color scheme's contrast ratios against WCAG guidelines to ensure visual inclusivity and readability for a diverse demographic