This task aims to develop an AI-enabled notification and escalation system for the Academic Bank of Credits (ABC) platform to improve institutional engagement, ensure timely actions, and reduce communication gaps.

Institutions often delay uploads, verifications, or approvals due to a lack of timely follow-ups or missed updates. This system will automate routine notifications (e.g., upload deadlines, data verification pending), provide personalized nudges, and escalate issues based on priority, history, and criticality.

Using AI, the system should analyze user behavior and upload patterns to determine who should receive what message, when, and how urgently — delivering actionable, contextual, and multilingual alerts via email, in-app notifications, or SMS (optional). It should also detect and escalate persistent delays or critical data issues to nodal officers or admins with appropriate severity levels.

• Develop a backend system (script, API, or microservice) that:

  • Triggers automated reminders for:

    • Upcoming upload deadlines

    • Missing verification

    • Incomplete document publishing

  • Uses AI to:

    • Personalize alerts based on user/institution activity history

    • Prioritize critical errors or delays for faster follow-up

    • Identify dormant or inactive users and prompt them to resume activity

  • Generate escalation workflows based on:

    • Repeated non-compliance

    • Number of pending items

    • Time since last response or update

• Enable configurable rules for when and how to escalate (e.g., after 3 reminders, notify nodal officer).

• Provide dashboards or logs showing sent notifications, delivery status, response actions, and unresolved cases.

• Ensure multilingual and accessible notification formats.

An AI-enabled notification system that:

• Automates routine alerts and deadline reminders to institutions

• Personalizes and prioritizes messages using AI-based analysis of past behavior and urgency

• Escalates critical issues to higher-level users with actionable insights

• Sends notifications through email or in-app channels (SMS optional)

• Provides detailed logs and analytics on notification outcomes

• Improves data timeliness and compliance by institutions

• Includes configuration settings, usage documentation, and testing support

• Clone the Repository: Begin by cloning the project's official Git repository using the provided URL.
• Create a Branch: Use Git to create a new branch with a clear and relevant name for your task (e.g., ai-template-suggestion-tool).
• Implement the Solution: Complete the development work as per the task requirements. Ensure proper code documentation, commit messages, and testing.
• Push Your Changes: Push the code changes to your branch in the repository.
• Generate a Pull Request (PR): Submit your completed task by creating a pull request from your branch to the main/master branch of the repository.
• Include Documentation: Make sure your PR includes:
• A detailed README (if applicable)
• Usage instructions
• Sample input/output or test data
• Dependencies and setup steps
• Notify the Mentor/Reviewer: Once the PR is created, tag the assigned mentor or reviewer for review and approval.

https://openforge.gov.in/plugins/git/abc-collabwithgov/abc-auto-notifier

Organization Type: Government Publisher Name : Academic Bank of Credits (Digital India Corporation)