Conduct a UX audit of the Surat Municipal Corporation website (https://suratmunicipal.gov.in) — focusing on services related to Surat city administration to enhance usability, performance, and accessibility.

URL: https://suratmunicipal.gov.in

1. Evaluate Usability: Assess navigation and user interaction using Heuristic evaluation based on Nielsen’s 10 Usability Heuristics.
2. Test Performance: Analyze load times, responsiveness, and overall speed using tools like Google Lighthouse and GTmetrix.
3. Review Content: Ensure information is clear, concise, and relevant.
4. Ensure Accessibility: Test compliance with WCAG 2.1 standards using tools like axe DevTools, WAVE to assess accessibility for all users, including those with disabilities.
5. Follow UX4G Guidelines: Ensure the audit aligns with the UX4G (User Experience for Government) standards to provide a seamless experience in line with government platforms.
6. Check Compliance Matrix: Evaluate the website’s adherence to the UX4G Compliance Matrix to ensure alignment with government website guidelines.

1. UX Audit Report: Detailed analysis of usability, accessibility, and performance.
2. Google Lighthouse Report: Comprehensive performance and accessibility scores.
3. Heuristic Evaluation Results: Findings from the usability evaluation based on Nielsen’s heuristics.
4. Actionable Recommendations: Clear steps to improve the user experience.

Clone the Repository: Start by cloning the project’s repository. Create a Branch: Use Git to create your own branch for the task. Generate a Pull Request: After completing your audit, submit your findings by generating a pull request.

Organization Type: Government

Publisher Name: UX 4G, National e-Governance Division