Conduct a UX audit of the UP Police Citizen Portal: https://legalaffairs.gov.in/. It is the website of the Department of Legal Affairs under the Ministry of Law and Justice in India. The website provides information about the department’s functions, services, organizational structure, budget, publications, and contact details. Provide a brief summary outlining the purpose and scope of the UX audit, including the service being analyzed, the reasons for the audit, and any key challenges being addressed.

URL : https://legalaffairs.gov.in/

Clearly define the objectives of the UX audit, such as improving user experience, identifying usability issues, enhancing accessibility, or aligning with compliance standards. Tools and Methodologies to Be Used

1. List the anticipated results of the audit, such as:
2. A detailed analysis of usability and performance issues.
3. Actionable recommendations for improvement.
4. Enhanced user satisfaction and overall efficiency of the platform.

1. Set the criteria that determine the audit's success, including:
2. Comprehensive coverage of all key UX areas (e.g., information architecture, performance, content review).
3. Compliance with relevant guidelines and regulations.
4. Submission of all required deliverables (e.g., PDF report, Lighthouse report).

UX4G, National e-Governance Division (NeGD)